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Shipping & Return Policy

We currently offer free standard shipping and returns for orders of minimum $99 to the following countries: United States, Canada, Taiwan, Singapore, Hong Kong, India, Malaysia, Indonesia, Australia.

We currently offer free standard shipping and returns for orders of minimum $249 to the following countries:  United Kingdom, Ireland, The Netherlands, Belgium, Germany, Austria, Denmark, Sweden, Spain, Switzerland. We also offer free shipping with paid returns for orders of minimum $249 to the following countries: France, Portugal, Italy, Finland, Luxembourg, Bulgaria, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovenia, Slovakia, Croatia, Czech Republic. For orders below $249 to the above mentioned countries, shipping & return taxes will be supported by the client. Customers will as well be responsible for any duties imposed by local customs.

Please note that, within some countries we ship to, there are some exceptional regions to which we’re unable to deliver orders. If you are in one of those regions, we will not be able to deliver. Our system is created in such a manner that it will not allow you to continue with your order if you select such regions. We’re currently looking to find solutions to these issues in the near future.

The time of delivery depends on your prescription. We may be able to provide a shorter delivery time for prescriptions between – 3.00 and + 3.00 with a cylinder up to – 2.00.

Here you have the delivery times for prescriptions with this range:
• Sunglasses without prescription: shipment in 2-5 business days
• Single vision glasses & sunglasses: shipment in 4-10 business days
• Varifocal glasses & sunglasses: shipment in 5-8 business days

We may need more time to make glasses with prescriptions tailor-made for your prescription that is outside the previously mentioned range. The delivery times are as follows:
• Single vision glasses: shipment in 8-14 business days
• Single vision sunglasses: shipment in 8-14 business days
• Multifocal glasses: shipment in 8-14 business days

Note: In very few cases (1%), some lenses can be declared defective at the end of the process and will need to be reproduced. In such cases the shipment can be delayed for up to 5 days. We will do our best to keep you informed of such rare delays.

You have the option to cancel your order any time before shipping, in writing. To do so, you can either email us at support@lanceglasses.com or open a ticket on our support platform. You will be refunded for any payment already made, as provided hereinafter.

You also have the option to return or exchange the ordered products (referring here only to regular glasses) within thirty (30) days after delivery, regardless of the reason. You have, though, the obligation, during this period, to handle with great care the products and its packaging, together with all accompanying materials. You will only unpack the product in order to determine if you want to keep it. This clause will not apply for custom made order and prescription lenses.

If you wish to return a product, it should be in its original packaging and with all accompanying materials included. Also, the product should be delivered in its original packaging, content and condition, not scratched and not damaged. You can obtain a return form by contacting us, and you will return the products as per our instructions.

If you cancel the order, without the exercise of the option to exchange the products, we will reimburse the purchase price without the initial delivery costs (if any) as soon as possible, but in any case, no later than thirty (30) days of receipt of your cancellation request. In the event of an exchange, the purchase price of the exchanged product will be set off against the purchase price of the returned product. Depending on the price of the new product, an additional payment from you may be required.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Glasses damaged during transportation are exchangeable for free if the customer contacts the customer service within 7 days and provides photos of said damage.

The new glasses will be manufactured and shipped once the returned products will be received by our services. To qualify for these guarantees simply contact our customer service at this email address: support@lanceglasses.com

Prescription lenses. If, as a result of an investigation conducted in collaboration with you, a manufacturing error is found, this will be in the full responsibility of Lance Glasses. If an error was made by you when filling out the online form, it is up to you to take responsibility and pay any extra it might cause.

The Lance Glasses frames are exchangeable or refundable. Only the price of the shipment to the return address will remain at your cost. All our ‘fashion lenses glasses’ (not customized: without corrective lenses or tints) are guaranteed 100% satisfied or refunded and exchanged, within thirty (30) days from the receipt of the package.

If the product is not suitable, the customer may return it to get a replacement, a voucher or a refund of the frame(s) and the shipping fees only.

If the product was damaged by the customer this warranty is not effective. The frames, even customized, can be exchanged no matter the reason. However, any fees pertaining to the production of corrective or tinted glasses will be borne by you. Frames of a higher price can be ordered, but the extra cost will be charged to you. Incase of an exchange for a frame of lower price, the difference will be refunded within 8 to 10 days.

Refunds: Sums reimbursed correspond to the price of returned products plus the shipping fees payed at the moment of the order if the refund affects the entire order.The refund will be transferred within about 30 days once the products are received and processed by our service. You will be reimbursed using the same the means of payment provided by you when ordering. The costs of prescription (custom) lenses will not be refunded.

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