These General Terms and Conditions must be agreed by you prior to any purchase, this is accomplished and acknowledged by you by clicking the check box matching the following sentence: “I acknowledge that I have read, and agreed to the general terms and conditions of sale.”

That indicates you agree to the Terms and Conditions. That will have the same value than a handwritten signature. If you do not agree to these Terms and Conditions, you cannot use this Site and/or/to purchase any products or services through this Site. There might be instances in which changes to these Terms and Conditions or the Site or specific policies and conditions of the Site and sales that occur from the hereunder website, it is your responsibility to read through these Terms and Conditions upon each interaction with the Site to be certain you fully understand the rules and regulations governing usage of this Site and purchases on this Site and post-purchase protocols. Your continued access or use of the Site shall be deemed to be your acceptance of any changes to the Terms and Conditions.

The acceptance of these terms and conditions implies from the internet users that they are of legal age and have the legal ability to do so, if not they must name a curator or a tutor to act on their behalf.

At Lance Glasses, we guarantee the quality of our eyewear. The customer undertakes to check the conformity of the product ordered at delivery. Any delivery mistake regarding the order or apparent defect should be the subject of a claim, within a period of 7 days from the delivery. After this period, the product will be deemed approved by the customer, which will no longer be able to rely on an error of delivery or an apparent defect.

If the corrective lenses do not match the prescription originally submitted, the customer needs to contact our optical service at issue@lanceglasses.com and send their prescription and pupillary distances in order to get offered a solution.

Glasses damaged during transportation are exchangeable for free if the customer contacts the customer service within 7 days and provides photos of said damage.

The new glasses will be manufactured and shipped once the returned products will be received by our services.To qualify for these guarantees simply contact our customer service at this email address: issue@lanceglasses.com.

In case the lenses received do not suit the customer, detailed verifications are made by our opticians between the customer’s prescription and the optical report. If the corrective values are very well applied:

  • Progressive lenses: an optical test as well as a solution will be offered to the customer, their price will not be refunded.
  • Single-vision lenses: no relaunch will be offered by the merchant. The customer will have the possibility to return his eyeglasses to the after-sale service, nevertheless he will be offered a refund of his frame(s) and shipping fees only, the price of the lenses will remain at his cost.

If, following an investigation conducted in collaboration with the customer a manufacturing error is found, this will be the full responsibility of the merchant.

If an error was made by the customer when filling out the online form, it is up to the customer to take responsibility and pay the extra it might cause.

Our 10 Years Product Guarantee means Customers are eligible for a one-time replacement pair within 10 Years. A one-time replacement pair will be only issued if there are clear defects in material and workmanship.

Product warranty does not cover damage caused by accidents, negligence, or improper care.

What’s Typically Covered

  • Stripped screws
  • Broken nosepad posts
  • Broken or loose hinges
  • Dislodged jewels or logos
  • Oxidation or discoloration
  • Cracks not caused by rough handling
  • Peeling coatings

What’s Not Covered

  • Excessive exposure to heat or cold
  • Prolonged exposure to water
  • Rough handling
  • Improper cleaning
  • Exposure to excessive heat or cold
  • Prolonged exposure to water
  • Rough handling
  • Improper cleaning
  • Lenses or/and Prescription – Correction View Lenses

Replacement Procedure

  • 1.Obtain a Return Authorization Email by contacting our Customer Service
    at issue@lanceglasses.com .
  • 2. Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number.

The receipt of items carry out any action against the carrier for damage or partial loss if within three days, excluding national holidays following that of this reception, the recipient has not notified to the carrier by registered letter its protest reasoned.

Claims related to the transportation products must therefore be brought on the transport document and then confirmed to the carrier and to the seller by registered letter with request for acknowledgement of receipt within three clear days from receipt of the products under penalty of preclusion of reserves and claims.

In case the customer has made a mistake on the delivery address or hasn’t picked up the package on time at the local post office when delivery failed, the package will be returned to the sender. If the post office no longer has the package, the customer needs to contact the customer service at issue@lanceglasses.com. He will be offered a choice between two solutions:

1) The customer wishes to receive his/her glasses and pays the cost of shipment, $ 5.99 and administrative fees, between 4 € to 7 € according to the destination country.

2) The customer does not wish to wait and claims a refund. Only the frame(s) will be refunded. The price of the customization and shipping fees will remain at his/her cost.

The herunder general terms can be modified anytime by the website editor or his authorized representative. The general conditions applicable to the website user are the ones effective on the day of his order or his connection on the hereunder website. The editor commits full engagement to keep all of the former general terms and send them to any user requesting them.