TERMS AND CONDITIONS

Lance Classics – Este o colectie ce aduce modele clasice intr-o forma noua moderna reinterpretata. Noi consideram ca Lance Classic sunt o sculptura functionala. Inspirati prin curburile lui si atentia la detalii de autenticitatea sculpturilor din Renaissance statues. Our designer for the subtle curvature and balance of the acetate exterior takes the form of a functional sculpture. 

Lance Premium – The Latest technology in the Lance premium Collectio employs a single, thin, titanium alloy  exoskeleton to achieve an elegant new take on classic eyewear pair. Combinand tehnologii de ultima generatie si materiale de top pt a crea o rama ce iti ofera o experienta unica cand o proti 

Lance Originals – Este our signature collection si tot odata colectia ce sta la baza conceptul Lance. Dorinta noastra de a oferi rame de top la preturi affordable imbinand craftingul si traditia pt produsele traditionale si imbinadu-le cu lentile de top. Folosind acetate de inalta calitate si pastrand traditia pentru handcraftingul de ochelari. 

TERMS OF USE

This agreement is between you the [“User” or “you”] and LANCE GLASSES LLC. (Collectively, “LANCE GLASSES”, “Company”, “we”, “our” and “us”.) 

If you do not agree with all of the provisions of this agreement, you cannot use the Services. To remove any doubt, in the event of any conflict or discrepancy between these Terms and conditions and any other provisions and/or terms and/or otherwise between LANCE GLASSES and you, the provisions and the terms of these Terms of Use will prevail. Please feel free to contact us with any questions regarding the content of this agreement.

Therefore, the use of www.lanceglasses.com is subject to the following terms and conditions. LANCE GLASSES reserves the right to update the Terms and Conditions at any time without notice to the user. The most current version of the Terms and Conditions can be reviewed by clicking on the ‘Terms of service’ hypertext link located at the bottom of our webpages.

1. USAGE

You will use this site in a manner consistent with any, and all, applicable laws, legislation, rules and regulations. If you violate any restrictions in these terms, you agree to indemnify LANCE GLASSES for any losses, costs or damages, including reasonable legal fees, incurred by LANCE GLASSES in relation to, or arising out of, such a breach.

2. ABOUT LANCE GLASSES 

LANCE GLASSES is a corporation registered in Delaware, the United States of America. We operate a glasses/eyewear E-commerce online store. To effectively carry out its business activities, LANCE GLASSES has created www.lanceglasses.com (“The site or Website”).

3. APPLICABILITY

“These general terms and conditions (the “Conditions”) apply to:

(a) The use of any information, pictures, documents and/or other services offered by LANCE GLASSES via (our “Website”); 

(b) The Order, customization to prescription, Shipping & Delivery, Return & Refunds of any glasses/ eyewear products from the site.

4. EXCLUSION OF LIABILITY FOR EXTERNAL LINKS

The Website may provide links to external Internet sites. LANCE GLASSES hereby declares explicitly that it has no influence on the layout or content of the linked pages and dissociates itself expressly from all contents of all linked pages of third parties. LANCE GLASSES shall not be liable for the use or content of Internet sites that link to this site or which are linked from it. Our privacy and cookie notice do not apply to any collection and processing of your personal data on or through such external sites.

5. INFORMATION ON THE WEBSITE

The information on the Website is for general information purposes only and does not constitute advice. Even though LANCE GLASSES has composed its Website with care, the information, texts, documents, graphics, and/or other services/information on it may contain errors or be otherwise incorrect or incomplete. LANCE GLASSES does not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or information is correct, up to date and accurate.

To the maximum extent permitted under applicable law, LANCE GLASSES shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by malware, viruses or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any wilful misconduct or from gross negligence on the part of LANCE GLASSES.

LANCE GLASSES shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

6. USE OF COOKIES

We use “cookies” to help us gather and store information about visitors to our Site. A cookie is a small data file that our server sends to your browser when you visit the Site. The use of cookies helps us to assist your use of certain aspects of this Site. You can delete cookies at any time or you can set your browser to reject or disable cookies. 

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site. We may use information from cookies for the following purposes: Traffic monitoring, for example, the IP address from which you access the Site, the type of browser and operating system used to access this site, the date and time of your access to this site, the pages you visit, and the Internet address of the website from which you accessed our Site; To recognize repeat visitors for statistical/analytical purposes; or Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked. We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are: To customize or personalize your experience of this Site; for example, so that we can greet you on the site by name; For transactional purposes, such as credit/debit card sales; or To monitor your use of this Site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site that you visit most often or by letting you know about features of this Site that you have not accessed previously. We may compile and report to third parties aggregate statistics about our users in terms of numbers, traffic patterns and related site information. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

7. INTELLECTUAL PROPERTY

Images on this Site are either the property of the Company, or are used herein with express permission of the Company. Unless otherwise noted, all content included on this Site, including images, icons, photographs, video clips, illustrations, designs, and written and other materials, is the property of the Company or its partners.

You may use the website and information provided thereon for your own personal use (such as printing and saving them for later viewing). Any other use (such as copying, redistributing or saving the contents or any part thereof to another website, framing, hyper- or/deep linking to another website) is not allowed without our express written consent.

For the purposes of these terms of use, ”Intellectual Property Rights” means copyright and related rights, trademarks and service marks, trade names and domain names, rights in designs, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (and rights to apply for, and be granted) renewals or extensions of, and rights to claim priority from, these rights and all similar or equivalent rights or forms of protection which subsist or will subsist, now or in the future, in any part of the world; “Materials” means all materials, including text, posts, replies, comments, video, audio, photographs, images, illustrations, animations, logos, information, data and graphics. 

With the exception of the Intellectual Property Rights in the Materials owned by a third party, we are the owner or the licensee of all Intellectual Property Rights in the Site, such rights being protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on the Site for commercial or business purposes without obtaining a license to do so from us or our licensors. You must not use any part of the Site, or the materials on the Site, in any way which may prejudice or damage the reputation of Lance Glasses

8. DATA PRIVACY

We have adopted a Privacy Policy statement that you should refer to in order to fully understand how we collect and use your information.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

We process information about you in accordance with our privacy policy. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.  

9. UNSOLICITED IDEAS

In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (Materials) on this Website or send these to LANCE GLASSES  by e-mail or otherwise, you grant us an irrevocable, free of charge non-exclusive and worldwide right to use, copy, adapt, modify, publish and/or commercially exploit such Materials to the fullest extent in whatever form and via all media known and to date unknown for the duration of the intellectual property rights in the Materials and we shall not be bound by any confidentiality obligation in respect of such Materials.

To the maximum extent permitted under applicable law, you hereby indemnify and hold LANCE GLASSES  harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by us as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.

10. ACCOUNT, PERSONAL SPACE, PERSONAL DATA & PRIVACY  

You can access the site either as a guest or by registering an account with us. In creating your Account, you certify that all information you provide is complete and accurate. You agree to update your information when required or requested, and you further agree not to use another person’s account without permission. You are responsible for maintaining the confidentiality of, and restricting access to, your Account and password, and you agree to accept sole responsibility for all activities that occur under your Account or password. You agree to contact our customer service department immediately of any breach of security or unauthorized use of your Account or any violation of these Terms by others of which you are aware. You agree that we shall have no liability for any losses, damages, liabilities or expenses you may incur due to any unauthorized use of your Account, and you agree to indemnify us and hold us harmless for any such unauthorized use. We reserve the right to create accounts for quality control and administrative purposes. Such accounts may be publicly viewable.

The personal information you furnish to us when creating an account with us to use our services will be treated with strict confidentiality. Lance Glasses will process your data in accordance with our Privacy Policy. Please read our Privacy Policy carefully. By placing an order or using our services, you have agreed to our storing and processing of your data and you confirm that any data provided by you are correct and complete.

By accepting the T&C’s you grant Lance Glasses permission to send you our newsletter and make offers to you via email. You can always unsubscribe from our offers and newsletter by clicking on the link in such email. Lance Glasses may also at any time stop sending you offers or newsletters by email.

Creating a personal space could be preliminary to the order of an internet user, on the present site. To this end, the member will be asked to provide certain personal information. The Member undertakes to provide accurate information under penalty of termination of the contract laid on by the Publisher and the cancellation of the customer’s account. Some information will be deemed essential to the completion of the contract and their collection will be essential for the creation of the personal space and the validation of the completion of the contract. If a member refuses to provide said information, the creation of the personal space will not be effective. This space allows the customer or member to consult all its orders made on the site. If the data contained in the personal space came to disappear as a result of a case of force majeure, or a technical failure, the responsibility of the publisher of the present site could not be engaged, such information having no probative value but only an informative purpose.

The publisher however undertakes to keep secured all contractual elements which conservation is required by the law or the regulations in force. The pages related to personal spaces can be printed freely by the owner of the account nevertheless they establish by no means a proof, they are only informative and aimed to ensure an efficient management of the customer’s orders. During the creation of the personal space, the user is prompted to choose a password. This password guarantees the confidentiality of the information contained in its section ‘my account’ section and the user therefore prohibits himself from communicating it to a third party .Failing that, the site shall not be liable for the unauthorized access to the user’s account.

Lance Glasses reserves the exclusive right to remove any member’s account that would have breached these terms and conditions (including- but this example is non-exhaustive- , when the member will have knowingly provided false information, when registering and the constitution of his personal space) or even any account inactive for at least a year. Said suppression is not likely to constitute a damage to the excluded member that will not be able to claim a compensation as such. This exclusion is not exclusive of the possibility, for the publisher, to undertake judiciary prosecutions against the member, when the facts justified it.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. 

11. GENERAL PROVISIONS

Lance Glasses (the “Company”) offers products (such as eyewear frames, sunglasses, eyeglasses, glasses accessories, prescription lenses and gift cards) and services (such as online eye-tests and virtual try-ons), together the “Products”. 

These Terms and Conditions (including any documents referenced herein and any other special terms and conditions confirmed by us in writing, together the “T&C’s”) apply to all offers of Lance Glasses LLC and any of its affiliates and any agreements concluded between Lance Glasses and you, whether online through the website www.lanceglasses.com  (or any other website we operate, together the “Website), in stores or via other (online) sales channels). 

Please read these T&C’s carefully before placing an order for any Products on the Website. By placing an order for or by using our Products, you automatically agree to and are bound by these T&C’s.  If you have any questions, please contact the Customer Service Team before placing an order. Print or save the T&C’s for your reference. If you do not agree with the T&C’s, please discontinue the use of Website.

In case the order concerns a purchase, the following is applicable. Once we have confirmed your card authorization for your order and confirmed your order in writing (including by email), an agreement between us is concluded. If you do not receive a confirmation within 24hrs of placing your order, please contact our Team. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We reserve the right to refuse service to anyone for any reason at any time.  You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.  This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

If the Products are no longer available, even after the order has been confirmed, we will let you know. You may then order another Product from our Website or, if you wish, cancel the order. Any payment made will be refunded or replaced with other product. 

Lance Glasses may change these T&C’s at any time. By placing an order you agree that the latest version of these T&C’s will apply to your order.  

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Site without notice (see below). We will not be liable if for any reason the Site is unavailable at any time or for any period. 

You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these terms, and that they comply with them. 

12. ORDERS & DELIVERY

When you place an order on the site, you agree and acknowledge that: 

  • The data provided by you are complete and correct;
  • You are aged 16 or over, legally qualified to place an order and are not registered blind or partially sighted;
  • You have a written prescription for your spectacles that has been given to you by a suitably qualified person in the last 24 (twenty-four) months (or 12 (twelve) months if you are aged 70 or over); and
  • You will comply with all instructions provided by Lance Glasses website;
  • Upon request, you will supply accurate details of your current prescription (including any notes on the prescription).

You are responsible for the prescription if you order a Product on the basis of a prescription provided by a third party. Any costs/damages incurred as a result of an incorrect third party prescription or of incorrectly providing the details of the prescription to Lance Glasses are for your account. In such an event, purchase price of the Product will not be reimbursed.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

The place of delivery is deemed to be the shipping/delivery address that you provide in your order. The Products are considered delivered when accepted by or on behalf of you at the delivery address. If you fail to accept the Products after two (2) delivery attempts, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you, re-arrange delivery or collection, Lance Glasses may terminate the agreement.

We aim to deliver the Products within 8-14 working days after acceptance of the order. For custom made products (prescription/ correction lenses delivery will be made in 20-24 working days). For pre-order products or out of stock delivery time is between 30-90 working days. Delivery times are estimates and cannot be guaranteed.

Orders are placed through the Site, by selecting a frame in accordance with the Site instructions, entering your prescription details in the form provided and placing an order, which will be processed throughout third party payment facilitator. 

Orders shall be confirmed by us through the Site prior to you placing the final order and subject to further required information, which we may request as and when necessary to your particular order, such as: 

a. a copy of your written prescription [for prescription products]; 

b . Details of the optician who provided your prescription to verify and/or discuss your prescription; 

c. your pupillary distance measurement from your optician; or 

d. request that you obtain a new written prescription from your optician. 

Although we shall make every reasonable effort to deliver your products on time, time shall not be of the essence. Should for any reason the products you have ordered become lost or damaged in transit, we shall, at our sole discretion, either replace the goods or reimburse you for all amounts received. 

We are only able to deliver to a valid shipping address, complete with name of recipient, and the countries to which we ship may change from time to time. 

13. PRICING AND PAYMENT

Our pricing 

At LANCE GLASSES, we like to keep it simple. We design our glasses in-house and work closely with our production partners so we can offer you eyewear from £98, including prescription.

OPTICALS

  1. Single vision glasses £98
  2. Multifocal glasses £298
  3. Non-prescription screen glasses £98
  4. Non-prescription glasses £98

SUNGLASSES

  1. Non-prescription lenses £98
  2. Single vision lenses £148
  3. Multifocal lenses £348

LENSES & COATINGS

  1. Blue Light Filter +£20
  2. Anti-reflection coating FREE
  3. Anti-scratch coating FREE
  4. UV protection FREE

Our Payments.

Payments for the purchase of any product can be done with the use of AMEX, APPLE PAY, GOOGLE PAY, PAYPAL, OPAY, and VISA. By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third party payment processor) to charge your payment method for all charges you incur for the purchase of any Subscriptions or other Products (including any applicable taxes and other charges) (each such purchase, an “Order”). You are responsible for, and agree to pay, all such charges. If we or our third party payment processor cannot obtain authorization for charges to your payment method or if any amounts you authorize us to charge to your payment method are reversed or charged back for any reason, we may, at our option, in addition to any other remedies: cancel or suspend any undelivered portion of your Orders, make second and/or subsequent attempts to charge your payment method, and/or use any other lawful means to collect payment on any outstanding amounts due to us. You will remain responsible to pay all applicable charges for all Orders. You agree to provide and keep current a valid payment method. However, your failure to do so shall not constitute cancellation of any Order. In the event you want to change or update payment information associated with your LANCE GLASSES account, you can do so at any time by logging into your account and editing your payment information.

All prices shown in the Website are in Dollars or Euro’s and don’t include VAT or other taxes as import duties.  This will belong to the customer upon receipt of the package. We shall endeavor to notify you if the price displayed is not fully inclusive of any customs duties or taxes however in some countries additional duties may be payable to your tax authorities on receipt of your delivery. We have no control over these charges and cannot predict their amount. You will be responsible for payment of any such import duties and taxes. We recommend you contact your local customs authority to determine a landed cost price period to submitting your order. You agree that your order is an offer to purchase chosen products from us in accordance with these terms. All orders submitted by you are subject to acceptance by us.

Payment shall be made upon placing your order. All credit card and debit card holders are subject to validity checks and authorization by the card issuer. If the issuer refuses to authorize payment, Lance Glasses may reject your order.

Products purchased are for personal or gift use and should not be used for business or commercial use, re-sold or any other commercial benefit 

We may choose not to accept your order in our discretion for any reason whatsoever without liability to you, unless we are not permitted to do so under statutory law. Examples of when we may not accept your order include: – if products are shown but are not available or are incorrectly priced, or otherwise incorrectly described, – if we are unable to obtain authorization of your payment, or incur other payment processing issues – if you order multiple quantities of an individual product to be shipped to the one customer or delivery address – if shipping restrictions apply to the products – if the delivery address is for an entity or individual providing freight forwarding services or is not a valid shipping address. 

Prices and availability of products as detailed on the Site are subject to change from time to time and while we shall endeavor to ensure that such information is accurate, we may notify you of any changes prior to confirming your order.  After submitting an order, we will send you an order acknowledgement email with your order number and details as an acknowledgement that we have received your order. This does not constitute an acceptance of your order.  

Furthermore, if we are unable to supply the chosen products, or the price shown on the Site is not correct, we shall have the absolute right to cancel your order. Item availability, pricing and delivery option may vary depending on the shipping destination. You confirm that the details you provide to us in respect the credit/debit card or payment method being used are yours and that all details are complete, correct and accurate. You further confirm that the credit/debit card is valid. If during validation or authorization checks performed by the card issuer or payment method provider the payment method is refused we will not accept your order, nor are we obliged to inform you of the reason for the refusal. We are not responsible for any amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order. If your credit/debit card or payment method is not denominated in the currency indicated in your order, the final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you. We reserve the right to issue or make available any invoice in electronic form and you agree to such a form of invoicing.

14. WARRANTIES

We provide a two (2) year warranty on all Products, starting upon delivery. If the Products have a defect within the warranty period, you must notify Lance Glasses of the defect within a reasonable period after becoming aware of it (preferably within two (2) months). After such notification you will be entitled to a replacement.

No claim under the warranty can be made if the damage is caused:

  • deliberately or by negligence; 
  • by improper use or careless maintenance;
  • by normal wear and tear;
  • by not or incorrectly following the instructions relating to the Product; or
  • by having anyone other than LANCE GLASSES make repairs or changes to the Product.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

Lance Glasses’ liability if any under these T&C’s and the agreement is limited to the obligations stated in this section (Warranty) and product liability. Any other liability of Lance Glasses is explicitly excluded unless the damage is the result of Lance Glasses’ willful intent or gross negligence. 

All the products sold on this website, are sold in compliance with the legislative and regulatory provisions in force and benefit from all the approvals needed for their launching. Mandatory displays required by the legislative and regulatory provisions in force will be made on the present site, and especially in the summary quote of the order and the product form of each item.

 15. NO GUARANTEES

Any information provided on or in relation to the website is for general information purposes only and the user is and remains solely responsible for the use and interpretation of the information on the Website.

THE INFORMATION SHALL NOT BE CONSIDERED AS MEDICAL ADVICE OR OTHERWISE AND SHOULD NOT BE USED TO FOR ANY DIAGNOSIS OR CHOICE FOR TREATMENT.  ALWAYS CONSULT A DOCTOR OR SPECIALIST FOR MEDICAL PROBLEMS. ALTHOUGH WE TAKE GREAT CARE IN MAINTAINING OUR WEBSITE, WE CANNOT GUARANTEE THAT THE WEBSITE AND ITS CONTENTS ARE ACCURATE, COMPLETE, UP TO DATE, NOR THAT THE WEBSITE IS AVAILABLE, UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES OR BUGS. INSOFAR AS OUR WEBSITE CONTAINS INFORMATION OF THIRD PARTIES OR LINKS TO OTHER WEBSITES, LANCE GLASSES IS NOT RESPONSIBLE FOR ANY SUCH INFORMATION OR LINKS (OR AVAILABILITY THEREOF). 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

All items purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

16. RETURN POLICY

All Transactions and purchases made on www.lanceglasses.com  is final and LANCE GLASSES offers no return and exchange unless it can be clearly shown that the product shipped is defected

However, you may cancel your order before delivery in writing. To do this, you can email us at support@lanceglasses.com or opening a ticket on our support platform. Any payment already made by you will be refunded as set out below.

You may also return or exchange the Products ordered (regular glasses) within thirty (30) days after delivery, regardless of the reason. During this period, you will handle the Product, its packaging and accompanying materials with great care. You will only unpack the Product insofar as necessary to determine if you want to keep the Product. The provisions of this paragraph will not be applicable for custom made order and prescription lenses.

If you wish to return a Product, it should be in its original packaging and with all accompanying materials included. Also, the Product should be in its original condition, insofar as reasonably possible. You can contact us to obtain a return form and return the Products by mail (as per our instructions) 

Upon receipt of your cancellation of the order, and without the Products being exchanged for another Product, we will reimburse the purchase price and initial delivery costs (if any) as soon as possible but in any case within fourteen (30) days of receipt of your cancellation. In the event of an exchange, the purchase price of the exchanged Product will be set off against the purchase price of the returned Product. Depending of the amount, an additional payment from you may be required. 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

Glasses damaged during transportation are exchangeable for free if the customer contacts the customer service within 7 days and provides photos of said damage.

The new glasses will be manufactured and shipped once the returned products will be received by our services. To qualify for these guarantees simply contact our customer service at this email address: support@lanceglasses.com

Prescription lenses – If, following an investigation conducted in collaboration with the customer a manufacturing error is found, this will be the full responsibility of the merchant. If an error was made by the customer when filling out the online form, it is up to the customer to take responsibility and pay the extra it might cause.

The Lance Glasses frames are exchangeable or refundable. Only the price of the shipment to the return address will remain at the cost of the customer. All our ‘fashion lenses glasses’ (not customized: without corrective lenses or tints) are guaranteed 100% satisfied or refunded and exchanged, within 15 days from the receipt of the package.

If the product is not suitable, the customer may return it to get a replacement, a voucher or a refund of the frame(s) and the shipping fees only.

If the product was damaged by the customer this warranty is not effective. The frames, even customized, can be exchanged no matter the reason. However, the fees for the production of corrective or tinted glasses will be at the customer’s cost. The frames of a higher price can be ordered but the extra cost will be charged to the customer. In case of an exchange for a frame of lower price, the difference will be refunded within 8 to 10 days.

Refunds: Sums reimbursed correspond to the price of returned products plus the shipping fees payed at the moment of the order if the refund affects the entire order.

The refund will be transferred within about 30 days once the products are received and processed by our service. The customer will be reimbursed through the means of payment used when ordering. All returns must be made complete (packaging, manuals, accessories), and returned products must not be soiled or damaged (as a result of their use). Costs of prescription (custom) lenses will not be refunded. 

17. GIFT CARDS 

Lance Glasses gift cards can only be used for Lance Glasses Products. The gift cards do not expire, are non-refundable and cannot be used to purchase another Lance Glasses gift card. Gift cards cannot be combined with other coupons, promotion codes and discounts. 

18. OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

19. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 

Our site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page. 

20. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

21. TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

22. FORCE MAJEURE

Except as hereinafter provided, Lance Glasses is not liable for any default or delay in its performance (or that of any third parties relied on by it) due to Force Majeure. Force Majeure means any circumstance beyond the control of Lance Glasses such as, without limitation, acts of God, strikes, lockouts or industrial disputes or disturbances, civil disturbances, acts of third parties, wars, riots, blockades, lightning, fire, storm, floods, explosions, the inability to obtain or retain necessary authorizations, permits, and compliance with any law or governmental order, rule, regulation or direction, regardless of whether it is later held to be invalid.

In the event of a Force Majeure event, Lance Glasses shall inform you as soon as reasonably. Both Lance Glasses and you may rescind the agreement if the Force Majeure lasts for more than 31 (twenty-one) days. Lance Glasses will refund any payment made. 

23. INDEMNIFICATION. 

To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless LANCE GLASSES, and our respective past, present and future employees, officers, directors, contractors, consultants, equity holders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors and assigns (individually and collectively, the “LANCE GLASSES Parties”), from and against all actual or alleged LANCE GLASSES Party or third party claims, damages, awards, judgments, losses, liabilities, obligations, penalties, interest, fees, expenses (including, without limitation, attorneys’ fees and expenses) and costs (including, without limitation, court costs, costs of settlement and costs of pursuing indemnification and insurance), of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or equity, whether in tort, contract or otherwise (collectively, “Claims”), including, but not limited to, damages to property or personal injury, that are caused by, arise out of or are related to (a) your use or misuse of the Sites, Content or Products, (b) any Feedback you provide, (c) your violation of these Terms, (d) your violation of the rights of another, (e) any third party’s use or misuse of the Sites or Products provided to you and (f) any User Content you create, post, share or store on or through the Sites or our pages or feeds on third party social media platforms. You agree to promptly notify LANCE GLASSES of any third-party Claims and cooperate with the LANCE GLASSES Parties in defending such Claims. You further agree that the LANCE GLASSES Parties shall have control of the defense or settlement of any third-party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and LANCE GLASSES.

24. DISCLAIMERS & LIMITATION OF LIABILITY

Your access to and use of the Services and content provided on www.lanceglasses.com    are at YOUR OWN RISK. You understand and agree that the Services are provided to you on an “AS IS” and “AS AVAILABLE” basis. Without limiting the foregoing, to the maximum extent permitted under applicable law, (LANCE GLASSES ENTITIES are LANCE GLASSES founders, officers, directors, employees, agents, representatives, and partners) DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

LANCE GLASSES make no warranty and disclaim all responsibility and liability for: (i) the completeness, accuracy, availability, timeliness, security or reliability of the Services or any Content; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services or any Content; (iii) the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services; and (iv) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from LANCE GLASSES or through the Services, will create any warranty not expressly made herein.

The Services may contain links to third-party websites or resources. You acknowledge and agree that the LANCE GLASSES is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by LANCE GLASSES of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

We do not in any way exclude or limit our liability for: 

a. death or personal injury caused by our negligence; 

b. fraud or fraudulent misrepresentation; nor 

c. any other liability which cannot be excluded or limited under applicable law. 

We shall not be liable for any direct, indirect or consequential loss or damage incurred by any user in connection with the Site or in connection with the use, inability to use, or results of the use of the Site, any websites linked to it and any materials posted on it, including, without limitation any liability for: 

a. loss of income or revenue; 

b. loss of business; 

c. loss of profits or contracts; 

d. loss of anticipated savings; 

e. loss of data; 

f. loss of goodwill; 

g. wasted management or office time; and

For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. 

We aim to update the Site regularly, and may change the content at any time. If the need arises, we may suspend access to the Site, or close it indefinitely. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material. 

WE RESERVE THE RIGHT TO CHANGE ANY AND ALL CONTENT AND TO MODIFY, SUSPEND OR STOP PROVIDING ACCESS TO THE SITES (OR ANY FEATURES OR FUNCTIONALITY OF THE SITES) AND THE PRODUCTS AT ANY TIME WITHOUT NOTICE AND WITHOUT OBLIGATION OR LIABILITY TO YOU. REFERENCE TO ANY PRODUCTS, SERVICES, PROCESSES OR OTHER INFORMATION BY TRADE NAME, TRADEMARK, MANUFACTURER, SUPPLIER, AND VENDOR OR OTHERWISE DOES NOT CONSTITUTE OR IMPLY ENDORSEMENT, SPONSORSHIP OR RECOMMENDATION THEREOF, OR ANY AFFILIATION THEREWITH, BY US. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED TERMS IN CONTRACTS WITH CONSUMERS, SO SOME OR ALL OF THE DISCLAIMERS IN THIS SECTION MAY NOT APPLY TO YOU.

25. SECURITY  

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. 

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it. 

26. GOVERNING LAW AND JURISDICTION

This general terms and conditions in relation to the use of www.lanceglasses.com  is hereby governed by, and constructed and enforced in accordance with the laws of Delaware. The competent courts in Delaware, shall have the exclusive jurisdiction to resolve any dispute between you and LANCE GLASSES.

27. YOUR CONCERNS  

If you have any concerns about any provisions of these terms, do not hesitate to contact us at support@lanceglasses.com .